Refund policy

We want you to love your Nook & Piece order. If something isn't right, here's how we make it right.

30-day returns

You can return any unused item in its original packaging within 30 days of delivery. To start a return, email us at taticacerescorrea@gmail.com with your order number and the item(s) you'd like to return. We'll reply within 1–2 business days with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

Return shipping

If you're returning an item because you changed your mind, return shipping is paid by the customer. We recommend a trackable shipping service, as we can't be responsible for returns lost in transit.

Damaged, defective or wrong items

If your order arrives damaged or defective, or you received the wrong item, email us within 7 days of delivery with your order number and a photo of the problem. We'll send a free replacement or issue a full refund, including shipping. You won't need to send the item back.

Missing tiles or pieces

If a mahjong set arrives with missing or broken tiles, email us within 7 days of delivery with your order number and a photo. We'll send a replacement set or issue a full refund at no cost to you.

Items we can't accept for return

• Items that have been used, or that are not in their original packaging (unless they arrived damaged, defective or incomplete)
• Gift cards
• Items returned more than 30 days after delivery

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear. Original shipping charges, if any, are non-refundable except when the return is due to our error.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Order cancellations

You can cancel your order free of charge within 12 hours of placing it by emailing taticacerescorrea@gmail.com. After 12 hours your order may already be in processing, in which case you can return it under this policy once it arrives.

Questions? Email taticacerescorrea@gmail.com. A real person reads every message.